Effective Date: 01/01/2026
“eTherapyFiles,” “we,” “us,” or “our”) (an EHR system of Providers Care Billing LLC) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, applications, eTherapyFiles EHR platform, and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy
This Privacy Policy applies to information collected from:
This Privacy Policy does not govern Protected Health Information (PHI) or patient/client data processed on behalf of Customers. PHI is handled in accordance with applicable law, including HIPAA, and governed by our Business Associate Agreement (BAA) and contractual arrangements with Customers.
Where there is a conflict between this Privacy Policy and a signed agreement, the agreement will control.
We may collect information that you voluntarily provide, including:
When you use the Services, we may automatically collect:
We may receive information from:
We use collected information to:
We may share information in limited circumstances, including:
Service Providers
We work with vetted third-party vendors who assist with hosting, payment processing, communications, analytics, and security. These providers are contractually restricted from using information for any purpose other than providing services to us.
Legal and Safety Reasons
Information may be disclosed when required by law or when we believe disclosure is necessary to:
Business Transactions
If we undergo a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.
With Permission
We may share information when you explicitly authorize us to do so.
We do not sell personal information.
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse. These measures include encryption, access controls, and secure hosting environments.
Despite our efforts, no system can guarantee absolute security, and use of the Services is at your own risk.
We retain personal information only for as long as necessary to:
Retention periods may vary depending on data type and legal obligations.
We use cookies and similar technologies to:
You may control cookies through your browser settings. Disabling cookies may affect certain features of the Services.
Depending on your location, you may have rights under applicable privacy laws, including the right to:
Requests may be submitted using the contact details below. We may verify your identity before responding.
Our Services are operated in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in jurisdictions with different data protection laws.
The Services may contain links to third-party websites or tools not controlled by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
eTherapyfiles is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically. Updates will be posted on our website, and the effective date will be revised. Continued use of the Services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Providers Care Billing LLC
Product: eTherapyfiles
Email: privacy@etherapyfiles.com
Support: support@etherapyfiles.com
